 BA Tail |
 BA Terminal |
British Airways (BA) has announced that it intends to further reduce its digital printing, scanning and mailing costs by using Xerox UK to manage its mailroom and reprographics operations.
As part of a five-year Enterprise Print Services contract, Xerox’s job will be to simplify BA’s mail-handling operation. They will manage the delivery of thousands of pieces of internal and external mail and speed up the production of critical in-flight printed materials. The Managed Print Services strategy is part of a wider British Airways document management plan to improve process efficiency.
Mark McCarthy, Procurement Executive at British Airways said:
“British Airways has a culture of consistently improving customer service, and we expect our providers to support us in keeping this level of commitment. Xerox is more than a supplier – they have been a trusted partner for 16 years and with them focused on printing and streamlining our document processes, we can use our energy and time to focus on bringing British Airways customers the best service in the sky.”
Due to the vast quantity of more than one million items processed through British Airways’ mail-handling operation at London Heathrow and London Gatwick airports, Xerox has partnered with MITIE Business Services to create a mail and distribution services hub in Uxbridge – about six miles from Heathrow Airport. However due to BA’s high security standards, specially trained staff at the dedicated facility will carry out full security screening of all inbound mail items and associated courier deliveries.
Amanda Abernethy, Director and General Manager of Global Document Outsourcing for Xerox UK added:
“British Airways needed to find a partner that could tackle complex back-office functions. With our expertise in document management, we have simplified and improved British Airways’ mail-handling operation. The next phase of the project involves the migration of the airline’s mail processing to a digital platform that feeds directly into its internal workflow, introducing further efficiencies.”
Originally signed in 1995, Xerox will continue to retain its existing agreement with BA, which involves the delivery of printed materials such as technical publications, in-flight services and training manuals, as well as payroll printing. These operations, which produce around 26 million documents per year, will also run from the Uxbridge facility.
